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Dial 911 or 211?

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211 San Diego is a local non-profit operating 24 hours a day, 365 days each year providing community, health, social and disaster services.  By simply dialing 211 the call is free, confidential and available in more than 200 languages.  211 provides access to 6,000 services, resources and programs an online database.  During emergencies, 211 provides up-to-date information about conditions and services such as road closures, evacuation routes, shelters, and more.

911 should only be used for true emergencies, such as:

  • Difficulty breathing, shortness of breath
  • Chest or upper abdominal pain or pressure
  • Fainting or loss of consciousness
  • Unresponsiveness when talked to or touched
  • Drowning
  • Unexplained seizures or convulsions
  • Sudden dizziness, weakness, or change in vision
  • Mental change (such as confusion, unusual behavior, difficulty waking or speaking)
  • Unexplained severe headache
  • Sudden or intense pain
  • Bleeding that won’t stop
  • Severe vaginal bleeding
  • Coughing up or vomiting blood
  • Suicidal or homicidal feelings
  • Choking
  • Severe burns
  • Allergic reaction
  • Trauma (injury)
  • Hypothermia or abnormally low body temperature
  • Heat stress or exhaustion
  • Motor vehicle accident injury
  • Industrial accident
  • Drug overdose or poisoning
  • Neck or back injury